Finn Brown has built a distinguished career that led him to his current role as Project Manager for the Customer Success team at Yields. He is a seasoned professional with an extensive background in banking and finance. Known for his dedication, innovative thinking, and passion for improving customer experiences, Finn shares insights into his journey and aspirations as an expert in the field.
Personal Background
Finn’s fascination with customer success comes from his curiosity and genuine love for problem-solving. “I’ve always been intrigued by the immediate feedback that computer systems provide. It’s fascinating to see the value they offer to users. You get instant feedback on what’s working and what isn’t, and usually, it’s the latter,” he said. His inquisitive nature drives him to understand various organizational roles, helping him connect deeply with customers’ needs and challenges.
Reflecting on his journey, Finn offers simple yet valuable advice he wishes he could share with his younger self: “Don’t worry about it.” This mantra reflects his calm yet focused approach, which has clearly contributed to his professional success.
Professional Insights and Overcoming Challenges
Before joining Yields, Finn’s career included significant international experience in the banking sector. He supported trading desks worldwide and consulted in investment and wholesale banking for over 20 years. His roles in hedge funds, where he implemented risk and pricing systems for derivatives, gave him a deep understanding of the financial industry and its complex customer demands.
Finn’s decision to join Yields in 2024 was motivated by familiar faces and shared values. “I knew a few people here, and I know they are exceptional at what they do. I’ve worked with them before, and I enjoy collaborating with them. Their expertise, even in slightly different fields, complements my own,” he explains.
One of the aspects Finn values most about his role at Yields is the opportunity to shape the company’s processes. “As a growing company, I have the chance to influence how things are done and hopefully make them better,” he says.
Among the many challenging projects Finn has handled, one stands out: coordinating a project involving multiple parties across different time zones. “We had a mix of easier clients and more challenging ones. The most difficult projects were those with teams in different time zones. Coordinating those was tough, but the success made it all worth it,” he recalls.
One of his proudest moments at Yields was leading the successful launch of a G-SIB client’s environment. “Seeing all the different teams come together and the project go live was an incredible feeling,” Finn shares with pride.
What sets Yields’ customer success team apart is their holistic approach. “We don’t just focus on our part of the process. If something in the chain isn’t working, even if it’s not directly our responsibility, we step in to help fix it,” Finn explains. This commitment highlights the team’s dedication to ensuring clients succeed.
Fun and Lighthearted Moments
Outside of work, Finn enjoys a relaxing bike ride. “It’s my favorite way to unwind after a busy day,” he says. When asked if he could switch jobs with anyone at Yields, Finn laughs and says, “I like my job a lot; I don’t think I’d want to switch with anyone.”
If he could choose a superpower to help with his job, Finn would pick teleportation. “It would help me get around the different time zones and countries more efficiently,” he explains.
His team would describe him as dedicated, insightful, and approachable. His favorite team-building activity at Yields ever? “The best one was the music session. I had a blast hitting the drums,” he fondly remembers.
If he could take the entire customer success team on a dream vacation, Finn would choose a bike ride around Brussels. “It’s a beautiful city, and biking is such a great way to explore it together,” he adds.
Future Aspirations
Looking ahead, Finn’s goals for Yields’ customer success team include streamlining implementations and building more in-house knowledge about how clients use their systems.
He foresees the field of customer success evolving over the next five years, possibly with AI taking on some roles. “We need to be more dynamic and adaptable to client requirements,” he asserts.As for his legacy at Yields, Finn aims to leave behind a well-organized and scalable system. “I’d like things to be efficient and scalable,” he concludes.
In Finn Brown, Yields has a dedicated professional whose experience and vision help drive the company forward, ensuring ongoing success for both the team and its clients. Looking forward to working with Finn for many years to come.
